Frequently Asked Questions
Answers to common questions about booking, fees, health funds and seeing our team at Adelaide Sports in Kensington Park. Can’t find what you need? Call us on (08) 8333 0111.
Booking and appointments
Do I need a referral to see a physio, chiropractor, podiatrist or massage therapist?
No. You can book directly with any of our practitioners without a referral. You only need a GP referral if you want to use a Medicare care plan (see below).
How do I book an appointment?
You can book online at any time, or call us on (08) 8333 0111 during opening hours.
What are your opening hours?
Monday and Tuesday 8:00am–7:00pm, Wednesday 7:00am–7:00pm, Thursday 7:00am–5:00pm and Friday 7:00am–12:30pm. We are also open 8:00am–11:00am every second Saturday. We are closed on Sundays.
Where are you located?
We are at 394 Magill Road, Kensington Park SA 5068, in Adelaide's eastern suburbs. See our contact page for a map.
What should I bring to my first appointment?
Bring your private health insurance card if you have one, any referral or Medicare care plan from your GP, and any relevant scans or reports. Wear or bring comfortable clothing so the area being treated can be assessed easily.
Fees, health funds and Medicare
Can I claim on my private health insurance?
Yes. We have HICAPS, so you can claim your private health insurance rebate on the spot at the end of your appointment and only pay the gap. How much you get back depends on your fund and your level of extras cover.
Do you accept Medicare care plans (EPC referrals)?
Yes. If your GP has referred you under a Medicare chronic condition management plan, often called an EPC or care plan, bring the referral to your appointment. Our reception team can explain how the Medicare rebate works for your visit.
Do you see NDIS participants?
Yes. See our NDIS page for more about how we support NDIS participants.
Seeing more than one practitioner
What is a Magenta appointment?
If you are an existing Adelaide Sports patient, you can book a Magenta appointment to see another practitioner in our team for the price of a standard appointment. For example, your physiotherapist might want a podiatrist or chiropractor to look at a related problem. It is an easy, cost-effective way to get a second perspective without starting from scratch.
Will I have to repeat my history to each practitioner?
No. All of our practitioners have access to your clinical notes, so whoever you see already knows your history and what has been done so far. This makes keeping all of your care in-house both efficient and cost-effective.
Which practitioner should I see?
If you are unsure, call us and our team will help you choose. Physiotherapists, chiropractors, podiatrists and massage therapists at Adelaide Sports work together, so if another practitioner would help, we will tell you.
Physiotherapy
What does a physiotherapist treat?
Our physiotherapists treat sports injuries, back and neck pain, joint and muscle injuries, and rehabilitation after injury or surgery, using hands-on treatment and exercise prescription. Read more on our physiotherapy page.
Chiropractic
What does a chiropractor treat?
Our chiropractors treat back pain, neck pain and other joint and spinal problems, combining manual therapy with exercise and advice. Read more on our chiropractic page.
Podiatry
What does a podiatrist treat?
Our podiatrists treat heel pain and plantar fasciitis, running injuries, foot and ankle pain, and nail and skin problems such as ingrown toenails, and prescribe orthotics where needed. Read more on our podiatry page.
Massage
Can I claim remedial massage on my health fund?
Yes, if your extras cover includes remedial massage. Claims can be made on the spot with HICAPS. Read more on our massage page.